Tenkara Rod Co. Lifetime Warranty
Every new Tenkara Rod Co. rod is covered by our lifetime original owner warranty.
This warranty is active when a rod is purchased through TenkaraRodCo.com or an Authorized Tenkara Rod Co. dealer. It is limited to repair and replacement of the rod and/or the damaged individual sections. The warranty does not cover damages from misuse or accidents. Our warranty does not cover normal wear and tear, fire, theft, missing or lost pieces, snags, collapsing of the rod, or intentional breakage.
Tenkara Rod Co. reserves the right to determine whether to repair or replace any TRC Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Though we will try to replace rod sections with that same model and color, sometimes we might have to use different colors or components.
For international orders, the product replacement warranty remains the same but the customer must cover the cost of shipping to their country of residence.
Repair Process Under Warranty
Getting your rod repaired is a simple process. First you must copy and paste the repair information below. Once the information is complete, email a copy to firstname.lastname@example.org. Most of the time we can simply send you replacement sections to fix it yourself, getting you back on the water quicker. If the issue requires you to send the rod in for repair, print and include with the rod when you ship it to:
USPS: Tenkara Rod Co, PO Box 791, Rexburg ID 83440
UPS and FEDEX: Tenkara Rod Co, 140 S Center St #791, Rexburg ID 83440
(For repairs being sent to Tenkara Rod Co. the customer is responsible for shipping the product to Tenkara Rod Co.)
Repair Process Not Under Warranty
If your rod's damage is not covered under our warranty you can purchase replacement sections on our website under replacement parts.
To order sections other than #1 or #2 you can add the tip section of your rod to the cart. Add a note in the cart section to indicate what section you need. Make sure to count the very tip as #1.
Counting Rod Section
To count rod sections start at the tip and count down, the tip being #1.
REPAIR SERVICE FORM
City, State, Zip:
Rod Model (If Mini- collapsed length 9¾ or 13¾”):
How Rod Broke:
Section(s) Needed (Count tip as number 1):